Privacy Policy
Last updated: April 2026
1. Who We Are
Twickers Team Ltd is a residential refurbishment company located at 58 Queens Road, 1st & 2nd Floor, Twickenham TW1 4EX. When we refer to “we”, “us”, or “our” in this policy, we mean Twickers Team Ltd. We are the data controller responsible for your personal data.
2. Information We Collect
We may collect the following personal information when you interact with us:
- Contact details – your name, email address, and phone number when you submit our contact form.
- Consultation details – project preferences, timeline, and any special requirements for your home refurbishment.
- Usage data – information about how you use our website, including IP address, browser type, and pages visited.
3. How We Use Your Information
We use your personal data to:
- Respond to your enquiries and messages.
- Process and manage consultations and project quotes.
- Improve our website and services.
- Comply with legal obligations.
4. Legal Basis for Processing
We process your data based on your consent (when you submit our contact form and accept this policy), for the performance of a contract (when quoting and managing projects), and for our legitimate interests (to improve our services and website).
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are kept for up to 12 months. Project consultation data is kept for up to 24 months.
6. Sharing Your Data
We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and business, subject to appropriate confidentiality and security measures.
7. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict the processing of your data.
- Withdraw your consent at any time.
8. Cookies
Our website may use essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. For more information about cookies, please contact us.
9. Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us:
- Email: info@twickersteam.co.uk
- Phone: 07923 944 895
- Address: 58 Queens Road, 1st & 2nd Floor, Twickenham TW1 4EX